About

Claims management is the insurance operational segment that makes the true reality test in front of the customers. How fast, how empathicand simple, how “fair” is the company paying claims? This is the ultimate quality qualifier which makes customers stay with their insurer long term.

From the customers’ standpoint, this is the reality check that may build or destroy trust. To pass this test with flying colors, insurers need a strong financial base, good risk management, modern technologies to enable efficiency and fight fraud attempts etc. Also, in order to cope with the fast-evolving trends in the industry, they also need a lot of flexibility and resilient systems.

The International Claims Insurance Conference is a top-level environment for exchanging business insights on the latest trends in the claims management area, looking at the insurers’ preparedness to cope with the difficult economic environment, the challenges raised by the increasing frequency and severity of weather events, the need to quickly adapt to the public expectations etc.