09.30 – 10.00 – Registration and Welcome coffee    

10.00 – 13.00 – Part I  

Intro from the chair  

Sergiu COSTACHE, President, XPRIMM - Insurance & Pensions   
Daniela GHETU, Editorial Director, XPRIMM Publications   

Daniela GHETU, Editorial Director, XPRIMM Publications  
Claims evolution in the CEE markets - lines of business with highest claims ratio; the inflation effect of claims ratio    

Frank VERSCHUUR, Managing Director, Van Ameyde South West Europe  
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Modern technologies and new developments in claims management;   
Is AI is the future ofclaims management?  

Panel of Discussions – Modern Technologies in Claims Management 

• Claudiu SOFRON, Motor Insurance Specialist, UNSAR
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• Daniela BADALUTA, President & Founder, RECREX, Romania
• Ion MOISE, CEO, eClaims Assistance, Romania
• George NEDELEA, Motor Claims Deputy Director, ASIROM VIG, Romania 

Intervention - Nicolae GANEA, Administrator, ASISOFT, Romania 

Daniela BADALUTA, President & Founder, RECREX, Romania
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Motor Insurance Fraud  

Intervention - Maria BOGHIAN, President, ANSDAR   

Panel of Discussion - Non-pecuniary Loss 

• Mihai NEACSU, Partner, NEACSU & Asociatii, Romania
• Liviu CHIRIC, Partner, CHIRIC & CHIRIC, Romania
• Ovidiu CIOBANU, President, ADAR, Romania  

13.00 – 14.00 – Business Lunch offered by RECREX   

14.00 – 16.30 – Part II    

Carlo TOZZI SPADONI, Head of Continental Europe, Charles Taylor Adjusting PCTSR, Italy 
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NatCat claims and modern technologies used in loss adjusting is these cases 

Menekşe UÇAROĞLU, CEO, IUC Group, Türkiye
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The loss adjustment lessons learned from the 2023 Kahramanmaraş Earthquake

Panel of Discussion  -  NatCat Claims  

• Carlo TOZZI SPADONI, Head of Continental Europe, Charles Taylor Adjusting PCTSR, Italy   
• Erdem KARABOSTAN, General Manager, T-Rupt, Türkiye
• Cosmin TUDOR, Deputy General Manager, PAID Romania
• Menekşe UÇAROĞLU, CEO, IUC Group, Türkiye

 Cees WERFF, Group CEO, Claims Corporation Network B.V., Netherlands 
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‘How will Open Insurance impact the claims experience of our customers?’  

Panel of Discussion – Modern Claims Management in Life & Health Insurance 

• Benjamin TURQUIN, CEO, BRD Asigurari de Viata, Romania
• Alina PREDA, Development Director, DESTINE Broker, Romania
• Ciprian BUJOR, Chief Strategy Officer, TELIOS Care, Romania
• Alexandra KONRAD, Country Manager, MediHelp International, Romania