Claim the Future: Innovation, Regulation & Vision in Claims Transformation
Turning the Claim from a Burden into a Valuable Competitive Advantage

Astoria Grand Hotel, Opera 1 Hall (R level)

8:00 - 9:00 Registration & Welcome Coffee

9:00 – 11:30
PART I – A New Hope - Claims as a Product: Opportunities & Technology

OFFICIAL OPENING

Master of Ceremonies: Yassen GUEV, Communications and corporate affairs expert, Mobile Globe LLC

KEYNOTE SPEECH: 
The Future of Claims as a Strategic Asset
Thea Utoft Høj JENSEN, Director General, Insurance Europe & Secretary General, GFIA, Belgium
Video

PANEL OF DISCUSSION
Turning Claims into Growth – Profitability, Loyalty & the New Business Model

• Moderator:
  Prof. Karel Van HULLE, Catholic University Leuven, Belgium and Goethe University, Frankfurt, Germany
• Panelists:
  Gaétan HUILLET, Vice President Europe (West and CEE), SOLVD Group, Italy
  Ivo GRUEV, Executive Director and Management Board Member, BULSTRAD VIG, Bulgaria
  Radoslav DIMITROV, CIO, Member of the Board, GENERALI Bulgaria
  Uri MAIMON, Co-Founder, Auto 3P, Switzerland

SESSION BLOCK
Digital FNOL & Automation – Speed, Accuracy, Satisfaction 
Cees WERFF, President and Group CEO, Claims Corporation Network (CCN), Netherlands
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Smart Vision: How Image Recognition Transforms Fraud Detection in Motor Insurance
Tomasz TARKOWSKI, Member of the Management Board (COO), PZU, Poland
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Future of Connected Cars
Yuval SHEFLER, Chief Revenue & Product Officer and Partner, Auto3P, Switzerland
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Customer-Centric Claims 
Ioana PALMBERGER, Non-Life Business Specialist, VIG Retail Insurance & Business Support, Austria
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11:30 – 12:00 | Coffee Break & Networking

SESSION BLOCK
AI in Action: Reimagining the Claims Journey
Krasimir DONCHEV, Chief Technology Officer, INSPIRIT, Bulgaria
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Transforming Claims, Empowering Customers: The Self-Service Revolution
Ivo GRUEV, Executive Director and Management Board Member, BULSTRAD VIG, Bulgaria
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Empathy by Design: Humanizing Technology to Drive Loyalty
Emil DIMITROV, CEO, REVAUXY, Bulgaria
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Visa Solutions for Insurance
Ionut ENCESCU, Director of Business Development, VISA for Romania, Bulgaria, Croatia and Slovenia
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13:30 – 14:30 | Lunch & Networking

14:30 – 16:00

PART II – The Empire Strikes Back - Innovation Frameworks & Governance

PANEL OF DISCUSSION
The Regulatory Struggle – Innovation vs. Compliance

Moderator: 
Klime POPOSKI, University Professor, University St. Kliment Ohridski, North Macedonia

Panelists:
Tudor GALOS, Founder, Tudor GALOS Consulting. Privacy Consultant. AI Governance, Romania
Nikolay STANCHEV, Chairman of the Management Board, Association of Bulgarian Insurers
Rasmus LYNGE, CPTO, FADATA Group, Bulgaria
Amin GERBER, Managing Director, AFES Switzerland AG & AFES Morocco, Switzerland

SESSION BLOCK
Claims Transformation through a Regulator’s Lens
Amin GERBER, Managing Director, AFES Switzerland AG & AFES Morocco, Switzerland
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Balancing innovation with governance in claims
Rasmus LYNGE, CPTO, FADATA Group, Bulgaria
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SHADOW EYES or TO BE OR NOT TO BE A REAL CLAIM?
Melania KÖRNER, Claims Manager, Imperial Claims Services, Romania

16:00 – 16:30 | Coffee Break

16:30 – 18:00
PART III – Return of the Jedi - The Next Frontier of Insurance Claims

PANEL OF DISCUSSIONS
Claim the Future – Jedi Mode On

• Moderator: 
  Prof. Karel Van HULLE, Catholic University Leuven, Belgium and Goethe University, Frankfurt, Germany
• Panelists:
  Cees WERFF, President and Group CEO, Claims Corporation Network (CCN), Netherlands
  Emil DIMITROV, CEO, REVAUXY, Bulgaria
  Klime POPOSKI, University Professor, University St. Kliment Ohridski, North Macedonia
  Manuel De La ROSA, AI Solutions Consultant, K2G, Switzerland

"Signals from the Future”
Cross-Border Claims in the Age of AI – Building the European Claims Ecosystem of 2030” 
Nikolai KRÖGER, Managing Director, JuraSolutions, Germany
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Final Remarks from the chair
Prof. Karel Van HULLE, Catholic University Leuven, Belgium and Goethe University, Frankfurt, Germany

18:00 – 20:30 | Closing Cocktail & Networking Reception
Let’s wrap up the day with a glass of wine and good conversation!
Join speakers, sponsors, and guests for an informal networking cocktail to continue the discussions, exchange impressions, and celebrate the success of CLAIM THE FUTURE.

📍 Astoria Grand Hotel, Allegro Lounge Bar, floor P